Refund & Cancellation Policy

This Policy describes how cancellations and refunds are handled for Services provided by Nexus Digital Solutions LLC. Specific terms in a signed Agreement take precedence over this Policy.

Initial discovery consultations are provided free of charge and carry no obligation.

Recurring services (such as Digital Growth Packages) may be cancelled with thirty (30) days' written notice before the next billing date. Fees for the current billing period are non-refundable once work for that period has started. No further charges will be made after the cancellation takes effect.

For fixed-scope projects (such as Performance Audits, automation builds or strategic consulting engagements):

• Cancellation before work begins: full refund of any amount paid.
• Cancellation after work begins: refund of the amount paid, minus the value of work completed and any third-party costs incurred, based on milestones in the Agreement.
• Completed and delivered milestones are non-refundable.

Advertising spend, software licenses, and other third-party costs paid on the client's behalf are non-refundable by us and are subject to the policies of the respective providers.

If you are dissatisfied with any deliverable, contact us within fourteen (14) days of delivery. We will work in good faith to review and, where appropriate, revise the deliverable at no additional cost.

Send a written request to contact@nexus-digital.com including your name, company and engagement details. We acknowledge requests within two (2) business days. Approved refunds are issued to the original payment method within ten (10) business days.

We encourage clients to contact us before initiating a chargeback so we can resolve the matter directly and promptly.